Frequently Asked Questions
Q:
Can I change color on the chandelier that I want to order?
A:
Of course you can ask for an other color but your choice must be a
color included in the range available.
Q:
Can I include or exclude the 24 kt. gold trimmings from a model that
I want to order?
A: Yes, and prise will not differ.
Q:
I like one particular chandelier, but I must reduce considerably the
size(lenght or widht), is this possible?
A: Yes, and we
also adapt proportions according to sizes.
Q:
Can I change the lenght of the chain?
A: The chain rings
open very easily and you can adapt it to your needs.
Q:
How do I hook the chandelier to the ceiling and will the junction of
wires be seen?
A: There is a glass ceiling plate not
normally visible on photos.
Q:
Will I be able to use the light bulbs normally available in my
Country?
A: The electric wiring is set as required by the
standard regulations required in your Country.
Q:
Will my chandelier arrive in separate parts and will it be difficult
to assemble it?
A: We send chandeliers in separate parts
and it will be extremely easy to assemble them, because each flower,
leaf or arm, slides into its own hole placed on a disk( visit our
page:
“how to assemble chandeliers”).
Q:
What about if some pieces arrive broken?
A: You will let us
know immediately by e-mailing (if possible) a photo of the broken
piece, and we will remake it for you as soon as possible.
Q:
Will you send me some replacements with the chandelier?
A:
Yes, many replacements are included in our chandeliers, but we will
assist our clients as long as necessary.
Q:
How long will it take to make the chandelier that I want to order?
A:
The time varies according to the complexity of the chandelier and
number of orders we have in at that moment, but an average time would
be from 45 to 60 days, exept August when no work is done due to
vacation.
Q:
How long is the delivery time?
A:
About 2-5 days (we normally use Federal Express).
Q:
Will I receive my chandelier right to my door step, or have I to go
to collect it at my nearest airport?
A: You will receive
your chandelier right to your door step, and you will follow the
shipping by a track number(remember to send us your phone number with
the address when ordering).